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2011/06/26(日) 日本とアメリカの違い
日本を出てアメリカに着くなり、めちゃくちゃいやな思いをさせられた。腹が立って立って、あの女たち、殺してやる、と思った。職場のバカ白人上司と同じである。見ておれ、絶対に殺してやる!!!これが、アメリカに住むということである。(笑)日本では、目をつぶり観念して、”鳴門の渦潮”に飲みこまれていくことができる人が、処世術をもつ”賢い”人とされるが、アメリカでは戦って生きねばならぬ。というわけで、この怒りを忘れぬうちに、と、英語で書いて、航空会社に送ってやった。コンピューター世界の面白いところは、無視できないことのようで、10日以内に返事するとすぐに返答があった。ほんとうに返事が来るのか、どんな返事が来るか、実に楽しみである(笑)記録として、下記に残しておく。

As a loyal customer since 1986, I am writing to inquire about the humiliating, inconsistent, and unexplained treatment I received from gate personnel on a recent flight.

On June 22nd, 2011, I was returning from taking care of my sick mother in Kobe Japan, and flew from Osaka Kansai International Airport to San Francisco on flight 886. I could not get a seat on an earlier flight from San Francisco to Chicago, so I was a standby passenger on flight 769. It was at the departure gate for this flight that I received the unexplained and humiliating treatment.

I am writing this letter because I am puzzled about what happened and why. I want to understand why I had to go through such a humiliating experience, be treated like a criminal, and I beg you to advise me on how I can avoid having a similar experience in the future.

I will explain what happened to me that day and will appreciate your detailed explanation about why it happened.

1. I checked in at Kansai Intl. Airport, Osaka Japan for flight 886 and for flight 669 leaving San Francisco at 18:57 and arriving at Chicago at 01:02 on June 23. Since I wished to get home earlier than 1 AM, the agent at the counter in Japan advised me to go to the gate to standby for an earlier flight from San Francisco to Chicago.

2. After I arrived in San Francisco, I went to the domestic terminal and went through the security checkpoint for Premier members, the one right outside the international terminal.

3. First I went to gate 85 to be listed as a standby passenger for flight 445 leaving at12:04 for Chicago. A Caucasian female agent at the counter even did not give me a chance to be listed, saying “this flight is overbooked and we are asking people not to fly on this flight,” although I saw more than ten people cleared from the standby list and even more people were listed on the monitors as standby passengers.

4. I went to the Customer Service desk and agreed to pay $75 for the chance to stand by for one of the next earliest flights. I went back to gate 85 and saw immediately my name was listed on the standby list as No. 5, but I could not get a seat.

5. Then I went to gate 82 to stand by the next flight 769 for Chicago leaving 1:28. I saw that the standby list was transferred from gate 85 and my name was on it. Right after boarding started, around one o’clock, a Caucasian female agent, short and fat with brownish red hair, called my name and I went to the counter to get a boarding pass. Right after she printed out the boarding pass, she apparently found something amiss and asked a question to the agent next to her. This other agent was an Asian American woman whose name was A... A..asked me, “Where did you come from? From San Francisco?” I answered, “I came from Japan this morning” After they exchanged some words, the first agent called security. I asked A..why she called security. Her answer was ‘They did not do their job. So we have to do it here.” I could not understand what she meant, because I had already been through security checkpoints in Osaka and San Francisco. So I tried to ask the first agent again. Then the agent yelled at me, treating me like a small child, “I don’t argue with you. They take time. Be patient. Go and sit there,” pointing to a bench.


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